Frequently Asked Questions

Universal Inspection App · 91+ answers

Getting Started10 questions

Inspections & Checklists10 questions

Photos & Annotations7 questions

Reports & Exports8 questions

Free vs Pro Plans8 questions

Data & Security8 questions

Referral Program8 questions

Global Library5 questions

Mobile & Installation6 questions

Account Management7 questions

Pricing & Billing7 questions

Technical Support7 questions

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Frequently Asked Questions

What is Universal Inspection App?

How do I create my first inspection?

What's the difference between a project and an inspection?

Can I use the app offline?

How do I set up my company profile?

How do I start my free trial?

Can I import existing inspection templates?

What industries does Universal Inspection App support?

How do I navigate between projects?

Can I duplicate an existing project?

How do I customise checklists?

What checklist item types are available?

How do I mark items as pass, fail, or N/A?

Can I add mandatory photo requirements to checklist items?

How do I add comments to inspection items?

What are recurring inspections?

Can I reorder checklist items?

How do I handle failed items and defects?

Can I inspect the same element multiple times?

How do I copy a checklist from one project to another?

How do I add photos to my inspection?

Can I annotate photos?

How many photos can I add per inspection?

Can I attach photos from my camera roll?

Are photos stored on my device or the cloud?

Can I add a caption to a photo?

How do I delete a photo I've already attached?

How do I generate a report?

Can I customise report branding?

What does the AI report feature do?

Can I choose which elements appear in the report?

What file format are reports exported in?

Can I send the report directly from the app?

Does the report include photos?

Can I generate a report for just the failed items?

What happens to my data on the free plan?

How do I upgrade to Pro?

What features do I get with Pro?

Can I cancel my Pro subscription anytime?

Do you offer refunds?

What's the difference between monthly and annual billing?

Can I try Pro features before paying?

Do you offer team or enterprise pricing?

Is my data secure?

Where is my data stored?

Can I export my data?

What happens if I lose internet connection during an inspection?

How long is my data retained?

Who can see my inspection data?

Is my data backed up automatically?

Can I delete all my data permanently?

How does the referral program work?

How do I get my referral link?

When can I withdraw earnings?

Can I track my referrals?

Is there a limit to how much I can earn?

What if my referral cancels their Pro subscription?

Can I refer businesses or teams?

How do I share my referral link?

What is the Global Library?

How do I submit a template?

Can I download templates from Global Library?

Are Global Library templates verified?

Can I suggest improvements to a Global Library template?

Can I install the app on my phone?

What browsers are supported?

Does the app work on tablets?

Is there a native iOS or Android app?

How do I update the app?

Does the app use a lot of mobile data?

How do I update my profile?

Can multiple people use the same account?

How do I delete my account?

Can I change my email address?

I forgot my password — what do I do?

How do I view my billing history?

Can I pause my Pro subscription instead of cancelling?

What payment methods do you accept?

Do you offer discounts for annual plans?